Late List: What Bell Helicopter Will Do

If Bell Helicopter has not received a Functional Acknowledgement (997) within three business days, they will:

  1. Contact the recipient, electronically or by phone, to verify receipt of the order
  2. Log the problem and resolution in the EDI statistics logs
  3. Contact the buyer, if necessary, to gain assistance to rectify the problem

The Bell Helicopter EDI staff understands that occasionally problems occur which result in a supplier appearing on the late list. We become concerned when a supplier consistently appears on the list, and problems are identified but not corrected. The first rule of EDI is: "It Must Work." The EDI team will employ reasonable means to insure that EDI transactions run smoothly.