Fort Worth, Texas (June 14, 2016) – Bell Helicopter, a Textron Inc. (NYSE: TXT) company, announced today a name change and rebranding of its wholly-owned subsidiary, Edwards Rotorcraft Solutions Inc. – strengthening the Bell Helicopter brand in the Americas.
This Bell Helicopter operation (legal entity: Bell Helicopter Miami, Inc.) is the company’s regional maintenance repair and overhaul facility, located in South Florida. It was established in June 2007 to provide rotorcraft service, support and complete helicopter refurbishments and provides services for federal, state, parapublic, helicopter emergency medical services (HEMS), oil and gas, off-shore, private and corporate customers.
“Officially changing the name reinforces our commitment to provide a facility that offers the industry-leading service and support we are known for worldwide,” said Glenn Isbell, Bell Helicopter’s executive vice president of Customer Support and Services. “The name reflects the strength of the Bell Helicopter brand and the company’s growing presence and capabilities in the region.”
This company-owned customer service facility is an FAA-approved repair station for all Bell Helicopter aircraft as well as other OEM models. It also serves as a gateway to Central and South American customers, many of whom have onsite scheduled and unscheduled maintenance performed at this facility.
“The capabilities of the team and facility continue to grow,” said David Burch, general manager, Bell Helicopter’s Miami facility. “With wide-ranging maintenance and repair capabilities, from the smallest avionics upgrade to a complete aircraft rebuild, we work hard to provide tailored, cost-effective services for our customers.”
Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries. Ranked number one in customer support for 22 consecutive years by Professional Pilot magazine, Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and gives customers access to service professionals that are easy to reach, know the operating environment and understand their needs.